We know that finding just the right baby carrier and color you want for your style can sometimes be tough so we try to make returning or exchanging simple.
Please keep in mind that it may take a few tries for you and baby to get that “just right” feeling in our wrap. We offer one-on-one tutorials with an in-house baby wearing educator to make this possible via FaceTime and Skype.
Simply email us at firstname.lastname@example.org and let us know what's up. We will respond within 24-hours.
All requests for returns and exchanges must meet the following requirements:
- Carrier is new and unused, we know you need to try it out with baby, so by unused we mean unwashed.
- Carrier is in its original packaging and has all tags attached.
- The product cannot show any signs of wear and tear. Each product is inspected upon return, and if the product shows signs of wear, we cannot offer an exchange or refund.
Returns can be requested up to 60 days from the date your order was marked as “delivered”. Due to our fast shipping times, we cannot cancel orders that have been placed. Shipping charges are non-refundable, and any return shipping charges are the responsibility of the customer.
If your tracking information shows lost, returned to us, or simply paused, we will do everything we can to investigate this information and work with you to send a second product out. A second address for delivery may be required.
Stolen or Misplaced Packages:
If your tracking information shows "delivered", please wait a few days and then check with mail carrier, neighbor, property manager, etc, to confirm it was not misplaced. Tuck and Bundle is not responsible for items with tracking showing "delivered". We can work with you over email to send a second product out at a discounted rate.