THE SHORT ANSWER:
We want to help so we created the 90-DAY Return Policy on all our products. If you want to skip everything below, simply email us at email@example.com and let us know what's up. We will respond within 48-hours and resolve anything on your mind!
Finding just the right baby carrier and color you want for your style can sometimes be tough so we try to make returning or exchanging simple. Keep in mind that it may take practice for you and baby to get that “just right” feeling in the wrap. We offer casual 1-on-1 video tutorials through email (crying babies welcome!).
THE LONG ANSWER:
Orders are typically processed and shipped within 24-48 business hours.
Subtotal refers to the amount of your order after promotional codes are applied and does not include taxes or shipping. For domestic orders under $75, we offer a flat shipping rate of $7.95 with USPS Priority Mail. For lightweight products such as milestone cards, we offer USPS First Class shipping at $4.95.
We ship anywhere that UPS and USPS delivers. Rates vary based on destination and duties and taxes may be your responsibility upon your order’s arrival. For any questions on your destination email us.
You will receive an email confirming your order and a second email with tracking information only once your order has shipped. If you don’t find these in your inbox after placing an order, please check your spam folder. If you have any questions regarding your order, please email us. Updates are also available on your account, if you created one at checkout.
ROUTE PACKAGE INSURANCE
We call this "instant resolution"! At checkout a $0.98 option will pop up to protect your item from postal issues. This amount is passed directly to our Route insurer. The postal service has it's good days and bad days. Route makes sure you are protected. If you chose Route Package Insurance at checkout your item is fully protected from getting lost in the mail, being stolen, and even damage in transit. If you missed it simply email us.
You'll receive information about route after order confirmation. You do not need to download the Route app to receive package protection. Route allows you to resolve any package issues on your own during or after transit or our team can easily assist you by emailing us. "Attn: Route". You can learn more about Route here.
90 DAY RETURN POLICY ✨
Returns can be requested up to 90 days from the date your order was marked as “delivered”. Due to our fast shipping times, we cannot cancel orders that have been placed. Shipping charges are non-refundable, and any return shipping charges are the responsibility of the customer.
All requests for returns and exchanges must meet the following requirements:
- Carrier is new and unused, we know you need to try it out with baby, so by unused we mean unwashed.
- Carrier is in its original packaging and has all tags attached.
- The product cannot show any signs of wear and tear. Each product is inspected upon return, and if the product shows signs of wear, we cannot offer an exchange or refund.
If you received a Tuck and Bundle item purchased from our website as a gift and don’t wish to keep it, it can absolutely be returned, credited or simply exchanged for another color. Email us at firstname.lastname@example.org and we will take it from there!
Lost Packages (When Route Insurance is not purchased):
If your tracking information shows lost, returned to us, or simply paused, we will do everything we can to investigate this information and work with you to send a second product out. A second address for delivery may be required in order to send a new product.
Stolen or Misplaced Packages (When Route Insurance is not purchased):
If your tracking information shows "delivered", please wait a few days and then check with mail carrier, neighbor, property manager, etc, to confirm it was not misplaced. Tuck and Bundle is not responsible for items with tracking showing "delivered". We can work with you over email to send a second product out at a discounted rate if Route Protection was not purchased.
We are a small business so items that state "PRE-ORDER" are simply in production in California and we are doing our best to get them finished and over to our warehouse for shipping. This is a guaranteed order, it is not a waitlist or notification to purchase. You will know whether or not you purchased a "Pre-order" by reviewing the listing, your email confirmation, and the product description. We do everything in our power to make this information clear. We know there is a wait for some colors and they sell out fast, so please email us with any questions at all! These orders can be cancelled and colors can be changed by emailing us prior to the Pre-Order date.